TERMS & CONDITIONS – M-TEK PPF

SECTION 1: DETAILING STUDIO / INSTALLATION ENVIRONMENT TERMS

1.1 Installation Conditions

• Installation must be carried out in a dust-free and controlled clean environment.
• Recommended temperature: 25°C ± 5°C

1.2 Surface Preparation Requirements

• Surface must be thoroughly cleaned before installation.
• Cleaning solution: 80% RO/Distilled Water + 20% IPA
• Use lint-free microfiber cloth only.

1.3 Surface Eligibility

PPF must be applied only on OEM painted surfaces.

PPF should NOT be applied on:

• Ceramic-coated surfaces
• Teflon / wax-coated surfaces
• Repainted or oxidized paint
• Special coated finishes where adhesion is not suitable

1.4 Product Handling & Storage

• Shelf life must be monitored from manufacturing to installation.
• Improper storage conditions may affect performance and warranty.

1.5 General Disclaimer

M-TEK shall not be liable for:

• Poor installation conditions
• Improper handling or storage
• Environmental contamination during application

SECTION 2: APPLICATOR PRECAUTIONS & INSTALLATION GUIDELINES

2.1 Installation Process Requirements

• Installation should be carried out with proper tools and trained handling.
• Minimum 2 persons recommended for proper installation.
• Application Method - Apply only on a wet surface.

2.2 Application Techniques

• Heat gun must be used during edge locking.
• Steamer should be used during stretching process.
• Stretching should be limited to 5% to 10% only.

2.3 Pressure Guidelines

• Recommended application pressure: approximately 1 Kg while squeezing.
• Excess pressure may cause line marks.
• Low pressure may result in improper adhesive bonding.

2.4 Time Requirements

• Surface preparation: 4–6 hours
• Installation: 6–8 hours
• Initial observation period: 48–72 hours

2.5 Material Characteristics

M-TEK PPF uses Aliphatic TPU, providing:

• High transparency
• Resistance to yellowing
• UV and weather protection
• Self-healing properties
• Long outdoor durability

2.6 Quality Checks

M-TEK PPF successfully undergoes quality checks:

• Peel strength: 20 min @24°C
• Peel strength: 72 Hrs @24°C
• Gloss at 60°
• Tensile Strength
• Elongation
• Heat ageing 80°C / 24 Hrs
• Water immersion 40°C / 24 Hrs
• Water and soap resistance
• Battery acid resistance
• Layer Thickness

SECTION 3: CUSTOMER REGISTRATION, WARRANTY & POST-MAINTENANCE TERMS

3.1 Warranty Coverage

Warranty is applicable only for:

• Cracking
• Yellowing (coverage differs based on PPF variant and vehicle color)

Anti-yellowing warranty for white cars:

• PLATINUM Z+ (Lifetime): 6 Years
• PLATINUM PRO (8 Years): 5 Years
• PLATINUM MATTE (7 Years): 4 Years
• PLATINUM PLUS (5 Years): 2 Years
• PLATINUM SHIELD (3 Years): Only cracking warranty covered

• Warranty coverage includes replacement of defective product only.
• Labour, installation, or removal charges are not covered.

3.2 Warranty Validity

• Warranty starts from the invoice date of PPF installation.
• Warranty must be registered within 7 days of installation.
• Warranty transfer is applicable only to the second owner.
• Third or subsequent ownership transfers will void the warranty.

The new owner must provide:

• Valid vehicle ownership transfer documents
• Proof of purchase from the previous owner

M-TEK reserves the right to accept or reject transfer requests after verification.

Customers can register and manage warranty at: https://ppf.mtek.in/login

Contact Support: ppf@mtek.in

3.4 Warranty Claim Requirements

• Maintenance bill/receipt must be submitted.
• Images of installed PPF must be provided.

3.5 What is NOT Covered

• Accidents, misuse, or improper application
• Poor installation quality
• General wear and tear
• External impact damage
• Improper cleaning or maintenance
• Use of harsh chemicals or solvents
• Manual scratching or peeling
• Application on coated, repainted, or unsuitable surfaces

3.6 Natural Wear Disclaimer

The following are considered normal and are not covered:

• Slight yellowing over time
• Minor edge lifting
• Reduction in gloss or clarity due to environmental exposure

3.7 White Vehicle Disclaimer

• White cars may show faster visible yellowing.
• Edge discoloration may occur.
• Higher sensitivity to contamination.

Due to such conditions, warranty coverage differs for white cars.

3.8 Post-Installation Care Instructions

Initial Care (First 48–72 Hours)

• Do not wash the vehicle.
• Avoid water exposure.
• Allow adhesive to cure completely.
• Avoid long-run travel.

Regular Maintenance

• Clean using microfiber cloth.
• Use pH-neutral shampoo only.
• Remove contaminants immediately.

Avoid

• High-pressure water near edges
• Abrasive materials
• Solvent-based cleaners
• Excessive pressure while cleaning

Please follow the maintenance schedule using your M-TEK warranty credentials.

3.9 Legal & Liability

• Warranty is limited to product replacement only.
• M-TEK is not liable for direct or indirect damages.
• M-TEK is not liable for loss due to misuse or improper care.

PRIVACY POLICY – M-TEK PPF

1. Information We Collect

We may collect the following information:

• Customer name, phone number, and email address
• Vehicle details (model, color, registration number)
• Installation details (date, location, applicator details)
• Warranty registration details (roll number, images, invoice)

2. Use of Information

The collected data is used for:

• Warranty registration and claim processing
• Customer support and service communication
• Product quality monitoring and improvement

3. Data Protection

• All customer data is securely stored.
• Access is limited to authorized internal teams.
• Data is not sold or misused.

4. Data Sharing

Information may be shared only for:

• Warranty validation
• Internal processing
• Service assistance

5. Customer Rights

Customers may request:

• Correction of their data
• Deletion (if no active warranty claim exists)
• Opt-out from marketing communication